Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.
Masala Club ("we", "our", or "us"), an Indian restaurant located at 235 Station Rd, Balsall Common, Coventry CV7 7EG, values the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website www.masalaclub.co.uk (the "Site") or interact with us through the Bookyup platform.
Our Site is operated by Bookyup.com Limited ("Bookyup"), a restaurant aggregator and booking platform. This policy covers both the data we collect directly and the data collected through the Bookyup platform.
For the purposes of the General Data Protection Regulation (GDPR), Masala Club is the data controller for information collected directly by us. Bookyup acts as a data processor for information collected through their platform on our behalf.
We collect the following types of information:
3.1 Information you provide to us:
1. Name and contact details (email, phone number, address)
2. Reservation details (date, time, party size, special requests)
3. Dining preferences and dietary requirements
4. Payment information (processed securely by third-party payment providers)
5. Feedback and reviews
3.2 Information collected automatically:
1. IP address
2. Browser type and version
3. Operating system
4. Referral source
5. Length of visit, page views, website navigation
6. Time zone setting and location
3.3 Information from the Bookyup platform:
1. Booking history
2. Loyalty program information (if applicable)
3. User ratings and reviews
We use your information for the following purposes:
4.1 To provide our services:
1. Process reservations and online orders
2. Communicate about your bookings or orders
3. Personalise your dining experience
4.2 To improve our services:
1. Analyse usage patterns and trends
2. Develop new products or services
3. Enhance customer service
4.3 For marketing purposes (with your consent):
1. Send promotional emails or SMS about special offers or events
2. Provide personalized recommendations
4.4 For legal and administrative purposes:
1. Comply with legal obligations
2. Enforce our terms of service
3. Protect against fraudulent or illegal activity
We process your data on the following legal grounds:
1. Consent: For marketing communications and certain cookies
2. Contractual necessity: To fulfil our obligations for reservations and orders
3. Legitimate interests: To improve our services and protect our business interests
4. Legal obligation: To comply with applicable laws and regulations
We may share your information with:
6.1 Bookyup: As our platform provider, Bookyup has access to data collected through their system.
6.2 Service providers: Including payment processors, IT service providers, and marketing partners.
6.3 Legal authorities: When required by law or to protect our legal rights.
We do not sell your personal data to third parties.
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law. Specifically:
1. Reservation data: Retained for 2 years after your last booking
2. Financial records: Retained for 7 years as required by tax laws
3. Marketing preferences: Retained until you unsubscribe or withdraw consent
Under GDPR, you have the following rights:
1. Right to access your personal data
2. Right to rectification of inaccurate data
3. Right to erasure ("right to be forgotten")
4. Right to restrict processing
5. Right to data portability
6. Right to object to processing
7. Rights related to automated decision-making and profiling
To exercise these rights, please contact us using the details provided in Section 14.
9.1 In the event of a business transfer, merger, reorganization, dissolution, or similar event:
a. We may transfer, sell, or assign information collected through our Site, including without limitation, personal data and other information provided by you or collected automatically, to one or more third parties as part of such business transfer.
b. In such case, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
9.2 If we or substantially all of our assets are acquired by a third party:
a. Personal data held by us about our customers will be one of the transferred assets.
b. The new owner or controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
9.3 We assure you that:
a. Your rights under this Privacy Policy will not be diminished in the event of any such transfer or sale.
b. We will require any acquirer to treat our data in accordance with this Privacy Policy.
9.4 If any such transfer or sale occurs:
a. We will prominently post a notice on our Site or notify you via email.
b. You will be given the option to opt out of any new uses of your personal data.
9.5 In the unlikely event that our business enters bankruptcy:
a. Your information may be an asset transferred or acquired by a third party.
b. You acknowledge that such transfers may occur and that any acquirer may continue to use your personal information as set forth in this policy.
Your data may be transferred and processed in countries outside the European Economic Area (EEA) where Bookyup or our service providers maintain operations. We will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
We implement appropriate technical and organisational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Our Site uses cookies and similar tracking technologies. When you first visit our Site, you will be prompted to accept or decline cookies.
12.1 Types of Cookies We Use
1. Essential Cookies: These are necessary for the Site to function properly. They enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the Site functions.
2. Analytics Cookies: We use Google Analytics to help us understand how visitors engage with our Site. These cookies collect information about your use of our Site, including the pages you visit and the links you click. All information these cookies collect is aggregated and therefore anonymous.
3. Functionality Cookies: These cookies allow our Site to remember choices you make (such as your language preference) and provide enhanced features.
4. Third-party Cookies: Our Site uses Bookyup's booking system, which may place cookies on your device to improve the functionality of the booking process.
5. Managing Cookies: Consent: When you first visit our Site, you will be prompted to accept or decline cookies. You can change your preferences at any time by clicking on the "Cookie Settings" link in the footer of our Site.
12.2 Browser Settings
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.
12.3 Changes to This Cookie Policy
We may update this Cookie Policy from time to time. We encourage you to periodically review this page for the latest information on our cookie practices.
Our Site is not intended for children under 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Masala Club 235 Station Rd, Balsall Common, Coventry CV7 7EG Phone: +44 1676 533210
For matters related to data collected through the Bookyup platform, you may also contact Bookyup for queries regarding data protection.
If you are unsatisfied with our response to a data privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
By using our Site and services, you acknowledge that you have read and understood this Privacy Policy.
